The sponsor portal is the online platform to connect with your sponsored students. On the portal, you can exchange e-letters, video messages, and photos. You can also easily access your student’s school marks, and more resources on how to connect with your student.
We’ve recognized different areas of the portal that can be made more user-friendly and efficient. One challenge that sponsors with multiple students have faced when accessing the portal. Issues such as slow launch times and frequent timeouts have been particularly problematic for sponsors with several students. These performance issues highlighted the need for an improved portal that provides a faster and more efficient user experience.
In response to these challenges, we have implemented significant improvements to enhance portal performance. The upgraded portal now features a home page where sponsors will see a list of all their students, organized by school year. Sponsors can easily click on the student they wish to correspond with, and the portal will load only that student’s data. This significantly reduces load times, ensuring a smoother and quicker experience.
You will notice all student profiles look different, by first showing correspondence, photos and finally school marks. You can click on the down arrows to immediately bring you to the section you want. The student assessments have been removed from the portal for student privacy, in accordance with a new Kenyan privacy law.
These optimizations mark a crucial step in our ongoing efforts to improve portal usability for both sponsors and students. In the future, you will continue to see improvements and changes to the portal in accordance with the new Kenyan privacy law. You will continue to be updated as changes are made. If you have any questions about the portal, or issues using it, please contact Naomi, the Donor Relations Associate at naomi@ngongroad.org.
Thank you for your patience and understanding as we work to make the portal better for everyone.
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